“Text-to-911 is part of the Next Generation 9-1-1 (NG9-1-1) project. It is the ability to send a text message to reach 911 emergency call takers (911 telecommunicators) from your mobile phone or device.”

Text to 911 at VBGov.com:

Here are a few tips and suggestions that will help citizens use the tool more efficiently and effectively if needed:

Texting should only be used for emergency situations that require an immediate response from police, fire or emergency medical services. Non-emergency issues should still be communicated by calling the non-emergency number, 385-5000.

​​​Calling 9-1-1 is quicker, more efficient and preferred, so texting to 9-1-1 should be reserved for those who are deaf, hard of hearing, unable to speak and those who are in a situation where speaking is unsafe.

Provide the location and nature of the emergency in the first text. This will enable help to be dispatched as quickly as possible . . .

Virginia Beach is among only 10% of municipalities in the nation where this is possible. It’s always better to call if you can, but you do have the option to text if you can’t.


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