Emailed Ms. Kattan & Mr. Daniel the following email which was also kicked back as a “permanent failure” at 9:10am Monday, June 23rd 2008.

Final-Recipient: rfc822;sakattan@deq.virginia.gov
Action: failed
Status: 5.0.0 (permanent failure)
Remote-MTA: dns; [192.234.164.3]
Diagnostic-Code: smtp; 5.1.0 – Unknown address error 550-‘5.7.1 Unable to relay for sakattan@deq.virginia.gov’ (delivery attempts: 0)

Final-Recipient: rfc822;fldaniel@deq.virginia.gov
Action: failed
Status: 5.0.0 (permanent failure)
Remote-MTA: dns; [192.234.164.3]
Diagnostic-Code: smtp; 5.1.0 – Unknown address error 550-‘5.7.1 Unable to relay for fldaniel@deq.virginia.gov’ (delivery attempts: 0)

—————Forwarded message—————
From: “Tim Solanic – Shore Drive Community Coalition”
To: fldaniel@deq.virginia.gov, “Sheri Kattan”
Date: Mon, 23 Jun 2008 09:03:20 -0400
Subject: test email
Hello,

I have received multiple emails from people saying their emails did
not get through to DEQ over the weekend.

They received this message:

###
Subject: Delivery Status Notification (Failure)

The following message to was undeliverable.
The reason for the problem:
5.1.0 – Unknown address error 550-‘5.7.1 Unable to relay for
fldaniel@deq.virginia.gov’

###

This is the message I’ve received from emailing Ms. Kattan last evening as well:

###

The following message to was undeliverable.
The reason for the problem:
5.1.0 – Unknown address error 550-‘5.7.1 Unable to relay for
sakattan@deq.virginia.gov’

Final-Recipient: rfc822;sakattan@deq.virginia.gov
Action: failed
Status: 5.0.0 (permanent failure)
Remote-MTA: dns; [192.234.164.3]
Diagnostic-Code: smtp; 5.1.0 – Unknown address error 550-‘5.7.1 Unable
to relay for sakattan@deq.virginia.gov’ (delivery attempts: 0)

###

Emails were also automatically responded in the same fashion when
addressed to fldaniel@deq.virginia.gov.

In regards to the “permanent failure” to deliver concerned citizens emails:

How will DEQ, the State Water Control Board & others know how many
people have emailed comments & what those comments are?

How will people who’ve taken the time to email their comments know the
appropriate people have received them?

How many of those who’ve emailed who receive the “undeliverable”
automated email will believe that their voice is being heard by the
Commonwealth?

How many of those who’ve received the “undeliverable” automated email
will actually understand it, and attempt to email the appropriate
people again in time for the Public Comment Period end date?

What kind of steps do you believe are appropriate to remedy this?

Thank you in advance for your prompt attention & advice on this critical matter.

Sincerely yours,

Tim Solanic
Shore Drive Community Coalition